Frequently Asked Questions (FAQ)
ptronics.in
1. What is ptronics.in?
ptronics.in is an online shopping platform offering a wide range of products including home décor, electronics, wooden items, toys, and kitchen essentials. We aim to provide quality products at affordable prices for everyday needs and gifting purposes.
2. What types of products do you sell?
We sell products across multiple categories such as:
- Home Décor Items
- Electronics & Smart Gadgets
- Wooden Products
- Toys & Kids Items
- Kitchen Essentials & Accessories
3. Are the products on ptronics.in genuine?
Yes, all products listed on ptronics.in are sourced from verified manufacturers and suppliers. We ensure quality checks before dispatching orders.
4. Do you deliver all over India?
Yes, we provide pan-India delivery. Delivery availability may vary based on location and product type.
5. How long does delivery take?
Orders are usually delivered within 5–10 business days, depending on your location and product availability. Delivery timelines may vary during peak seasons or sales.
6. What payment methods do you accept?
We accept multiple secure payment options including:
- UPI
- Debit Card
- Credit Card
- Net Banking
All transactions are processed through secure payment gateways.
7. Is Cash on Delivery (COD) available?
Cash on Delivery availability depends on the product and delivery location. If COD is available, it will be shown at checkout.
8. Can I track my order?
Yes, once your order is shipped, you will receive a tracking link via email or SMS to track your order status.
9. What is your return and refund policy?
We offer returns on eligible products if they are damaged, defective, or incorrect.
Return requests must be raised within 7 days of delivery.
Refunds are processed after product inspection.
10. How do I request a return or refund?
You can contact our customer support with your order ID and issue details via email. Our team will assist you with the return process.
11. What should I do if I receive a damaged product?
If you receive a damaged product, please contact us within 24–48 hours of delivery with clear photos or videos of the product and packaging.
12. Are prices inclusive of taxes?
Yes, all prices listed on ptronics.in are inclusive of applicable taxes unless mentioned otherwise.
13. Do you offer bulk or wholesale orders?
Yes, we accept bulk and corporate orders. Please contact our support team for special pricing and customization options.
14. How can I contact customer support?
You can reach us through:
- Email: ptronicselectrical@gmail.com
- Contact No: +91 9760191713
Our support team will respond within 24–48 working hours.
15. Is my personal information safe on ptronics.in?
Yes, we value your privacy. All personal and payment information is protected using secure encryption and is never shared with third parties.
